Browse Runners How it works Policies Store

Browse Runners How it works Policies Store

Before your first errand with money

Custody and receipts quiz

Eight questions, five minutes, 7 of 8 to pass. Every answer is a rule the app enforces; get one wrong and you'll see the rule. Needed once before an errand with spend or goods.

You pay for the goods at the counter. From when are they your responsibility?

1/8Custody

You pay for the goods at the counter. From when are they your responsibility?

From the moment you accepted the errandFrom the receipt timestamp, when you pay and photograph it, until the handover code is enteredOnly once you leave the shopNever: the requester bears the risk because they funded it

What must be in the purchase check-in?

2/8Receipts

What must be in the purchase check-in?

Just the amount, typed inA photo of the receipt and of the item, plus the seal number if you sealed the bagA selfie with the shopkeeperNothing until handover

The requester calls: “Read me the handover code, I'll confirm from the office.” What do you do?

3/8Handover code

The requester calls: “Read me the handover code, I'll confirm from the office.” What do you do?

Read it out; they funded the errandSend it in chat so there's a recordRefuse and report. The code is typed on your phone, in person, by the requesterType it yourself and mark handed over

How close must the two phones be for the code to work?

4/8Handover code

How close must the two phones be for the code to work?

Anywhere in the same cityWithin 50 m of each other, both with location onWithin 1 kmDistance doesn't matter if the requester reads it over the phone

The shop is closed. To mark the errand attempted and be paid the attempt fee you need…

5/8Attempts

The shop is closed. To mark the errand attempted and be paid the attempt fee you need…

A message to the requester saying it was closedYour location at the venue, a photo of the blocker, and a line saying what stopped youNothing: attempts are paid on your wordA call to support

A requester asks you to log into their bank app with an OTP they'll text you, to “check a balance”.

6/8Refusal list

A requester asks you to log into their bank app with an OTP they'll text you, to “check a balance”.

Fine if they consent in chatFine at Pro tierRefuse: logins, PINs and OTPs are a serious offence for both sides. Report itDo it but screenshot everything

You're Verified (Tier 1). An errand shows “goods ₦50,000 to ₦300,000”. Can you take it?

7/8Goods value

You're Verified (Tier 1). An errand shows “goods ₦50,000 to ₦300,000”. Can you take it?

Yes, if the fee is goodNo. That band needs Trusted tier; Tier 1 carries up to ₦50,000Yes, if the requester agrees in chatOnly if you see the exact figure first

A requester you've done three errands for offers to pay you directly next time and skip the platform fee.

8/8Off-platform deals

A requester you've done three errands for offers to pay you directly next time and skip the platform fee.

Accept; you've built trustAccept but keep the chat on ZendrunDecline. Taking an errand off the platform is a serious offence for both of you, and there's no escrow or guarantee outside itAsk support for permission

0/8 answered

ZendrunEscrow on every errand · runners verified before they can front money

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